Why cant I get through to customer care?

<p>Hi, </p> <p> </p> <p>I have been calling for about a week at exactly 8am when you guys open, why is that? Do you guys not want to talk to me due to previous errors & mishaps? My debit order for May did not go through and as a concered and loyal account payer, I need to know why!?</p> <p> </p> <p>Please contact me urgently </p>