Waiting too long for insurance to pay

I lost my phone on 22 December 2023 I made a claim on 23 December 2023 they answered my email on 27 December 2023 asking me to fill claim form which I did fill it and submitted everything they asked for, until today they didn't call or email me with an update I don't know what is happening with my claim I ended up buying another phone on 07 January 2024 which took them 3 days to deliver they delivered on 10 of January 2024 that didn't took long for them to deliver, I what to know what is happening with my claim.