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Roxy P

1 reviews | Active since Dec 2017

12 Jan 2018, 14:34

WAITING FOR REFUND TO BE PAID - FROM THE 15TH DECEMBER

Good day On the 12th of December 2017, I phoned Mr. Price MOBILE with regards to my account with them. I asked the lady if I make payment today the 12th December would my debit order still go off on the 15th December, she advise me that no, because it’s 3 days before the time. I made the payment of R 902.00 (amount she gave me was R 901.59) on the 12th December 2017. On 15th December 4 Debit orders went off of the total amount of R 919.59. I phoned and the lady said i must wait 2 to 3 weeks for my refund... then I emailed them my query... they rep**** to my email on the 15th December and said they can only refund my money in 10 working days. BECAUSE IT TAKES 10 WORKING DAYS FOR THEM TO CONFIRM PAYMENT. Well it has been 16 WORKING DAYS .... NO RESPOND OR ANY FEEDBACK...

I am still waiting and it is the 12 January 2018.

I have been sending emails to the relevant department of the MR PRICE mobile, they just don't respond.

This is madness to treat your clients like this.

They must refund my money in my account with immediate effect.

0
Replies (2)
MRPMobile
MRPMobile's reply15 Jan 2018, 11:22
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

RP
Roxy P's update17 Jan 2018, 15:01
Reviewer Update
good day I have been sending emails from the day I have posted my complaint with HELLO PETER to them. asking and reminding them to pay my money. email address I have sent emails to are as follows: ********** ; Disclaimer Mr Price Group is an Authorised Financial Services and Credit Provider :FSP31450 and NCRCP46. The email legal notice that governs the transmission of this electronic communication is available online at Mr Price Group Limited. Should you not have access to the Internet please telephone +***5 to request a copy. and to : ********** - Nomzamo Makhaye No reply , no phone call.... this is really unprofessional to treat your customers, after you have told them to wait 10 working days....now I am still waiting more than 20 days .... ***!!!!!!!