Vodacom and Mr Price

I am very disappointed with the service l have been getting from Voda phone and Mr Price in Ermelo Merino mall as a client of Mr Price, l bought a cellphone in October 2024 and it had insurance. All was well up until January 2025 it had a problem l had to take it back to the shop on the 7th of January 2025 it was sent back to Vodacom for repairs they said it will take only 21 days for me to get it back, till to this day of which it is the 28th of April 2025 l have not received it. I even myself had to speak with the rep from vodacom but still he was unable to assist me. the staff at Merino mall has been very helpful and they have been trying to assist me with getting the phone back but unfortunately for them there not much they can do because all the power is with the management . The problem is not with the staff at Merino the problem is with Mr price and Vodacom. And yet l am expected to pay for the phone that l don't even know if l'll ever get it back. In my opinion l would not recommend buying a vodaphone or even being a Mr price customer cause if one were to have a problem you will be on your own. Mr price and Vodacom or is it vodacare it's either they are *********** or they just don't care as long as there's money coming in. I am greatly disappointed.