Very upset - disgusted

Hi there I am having the same problem, my contract ended in June 2019, I received a letter of demand, for an amount outstanding which I paid. I have sent at least 20 e-mails to support@mrpmobile and to collections@mrpmobile, spoken to at least 10 different people in Customer care, explaining the same thing over and over, they pride themselves in saying that the calls are recorded, but the actual job doesnt get done. Why dont they listen to the recordings and do the job properly I just had another phone call saying that I four months behind. The lady calling says she will make a note on the system, as if that helps. The irony is that the sim card has nót been used since June 2019, so what must I pay for

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