SM
Sindisiwe M
1 reviews | Active since May 2015
21 May 2015, 09:56
Very Unhappy Client
I'm really disappointed by the service I have been getting from mrp mobile,I was offered a prestigio tablet at the cost of R129.00 per month. When I received the tablet it was not working,I sent it back that was about 3 weeks ago,no one has called me to tell me what is happening?? While the phone was at the repairs I was charged R99.00,when I called I was told it was for SIM activation,I'm not sure how can I be charged for something I had sent back!!today I check my account I noticed I have been charged R289.00.I have never received such an appalling service!!I am going to take this matter to the ombudsmen.
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Replies (1)
MRPMobile's replyOfficial
25 May 2015, 09:06Hello Simowam,
We sincerely apologise for all the inconvenience you have incurred and the experience you have had with us thus far. You will be contacted by one of our customer care team members who will handle this matter personally.
Many thanks,
mrp mobile
We sincerely apologise for all the inconvenience you have incurred and the experience you have had with us thus far. You will be contacted by one of our customer care team members who will handle this matter personally.
Many thanks,
mrp mobile
MRPMobile's reply25 May 2015, 09:06
Official
Hello Simowam,
We sincerely apologise for all the inconvenience you have incurred and the experience you have had with us thus far. You will be contacted by one of our customer care team members who will handle this matter personally.
Many thanks,
mrp mobile
We sincerely apologise for all the inconvenience you have incurred and the experience you have had with us thus far. You will be contacted by one of our customer care team members who will handle this matter personally.
Many thanks,
mrp mobile