Very poor service & Quality sucks

I was contacted for an update, l agreed on terms and conditions, it was stipulated that l could cancel the agreement within 3 days after agreeing to the new contract. I acquired a phone which was at fault. I called MRP mobile consultant Quinton and their team leader amongst others within allowcated time frames also stating what they're doing is a violation of the Consumer Protection Act

They failed to exchange the phone after 3 days stating they have to check the phone and l said l dont need the phone checked l need it exhanged as per our recorded agreement l even offered to upgrade to a better phone.

They in return stating that if l choose to cancel the agreement in 3 days as agreed in our recorded agreement they will have to charge a cancellation fee also not stated in their recorded statement. I urge consumers to be very careful in dealing with MRP moblie.

On a previous occasion they've deducted monies ********ly and replaced it, surely this could also be contrued as being blatantly dishonest