very poor service

Dear Sir/Madam

I wish to voice my serious dis satisfaction with the service that I receive d form Mr Price Mobile. Almost two months ago I entered into contract with Mr Price Mobile

They couriered the telephone to me without the sim card, there was only the sim card details on the delivery form, so I phoned customer care They advised me that they are going to do a sim swab and courier me a new sim card, I received the sim card about one week later.

I phoned to get it activated, they told me it will be activated within the next few hours, after three days it still was not working. I phoned customer service numerous times to no avail, they escalate the matter to the technical department and still nothing happened.

Eventually after about three weeks a gentleman by the name of Cameron helped me at the call centre and said there is something wrong with that sim card. They will resend me another sim card, which they subsequently did about a week later, again I phoned the customer care service to activate the new Sim card, after three days I had to phone the customer care service again as the new sim card is still not working in the phone.

Last Monday the customer care department told me that all shows correct and active on their side, yet they could not phone the new number, it goes straight to Voicemail, and I still could not use the sim card in my phone, so now they escalated the ,matter again to the technical department for further investigation, I just phoned again as another week has passed with no results, the sim card still does not work in my phone. Again they told me that they are working on the problem!

This is unacceptable!!! They have already deducted three times from my bank account for services that I can’t use?

Is there someone who can please sort the problem out ASAP. It does not seem to be a problem with the telephone as I can use my current pre-paid Vodacom sim card in this very phone and it works.

The sim card number is: ********** ********** 45645 My id: 681 ********** 088 My current number: **********

Please do not hesitate to contact me should you require any additional information.

regards

Marie Pero