Hellopeter
Share Your Experience

1 reviews | Active since Apr 2018

03 Mar 2022, 13:45

UTTERLY POOR CUSTOMER SERVICE.

I would never, ever, ever want to deal with MrP mobile ever again.... Since the very start of this contract, the frustration started. As the lady that sold me the deal, got so exited, she took my, then, Vodacom number and ported it to Cell C/ MRP mobile. Time went on, upgraded, etc. This, luckily, are my last month with them. Upon reaching the end of my contract term, without any missed payments or debit orders from my side, THEY had a system glitch or error with/on their debit orders in January of 2022. Without any form of notification, they suspended my line for almost 1 week. Bare in mind, as explained on record to their customer service department, that my phone line are my source of income. It didnt bother them at all. They then referred me to my bank as it was my banks fault. FNB confirmed that no debit order instructions /mandate were submitted from MrP mobile. Whilst getting back to customer service to explain what the bank are saying, she instructed me to rather go make payment instore, it's an instant payment, and will the line be open. I eventually had to make my way to a Mr. Price store to make a payment. After 5 days of battling to get my line open, I then had to hear it takes 24 hours to reflect. Then only they can open the line - remember, I had to face this all, whilst the problem initiated from Mr. Price mobile.

Just as my line was opened up... And everything started to sail smooth, I came to discover that they double deducted from my bank account adding up to the amount of R732. 15. All this with not notifying the customer.

Mr. Price mobile realy has inadequate abilities to keep their customers bappy. As informed people, first and foremost, are happy people.

Secondly, There's NO CUSTOMER SERVICES available over weekends, only during the week.

I just are thanking God, that after this month I'll be relieved from all this.

I've sent several emails to their customer service department, they ONLY respond to the ones where I not ask about the response I'm waiting on. As I need names and answers to submit my complaint to the Ombudsman also.

0
Replies (11)
MRPMobile
MRPMobile's reply03 Mar 2022, 14:26
Official
Hi Luwellyn,

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Regards,Mrpmobile
's update04 Mar 2022, 09:11
Reviewer Update
In addition, it's really a disgrace having to see your, MRP Mobile's, problem got transferred to my credit score profile. I would realy love to see hoe this wil be rectified. - still waiting on your call.
MRPMobile
MRPMobile's reply04 Mar 2022, 09:21
Official
Hi Luwellyn,

Kindly not that we tried calling you yesterday however your line rings continously.Please can you provide us with an email address and alternate number.

Regards
MRPMOBILE
's update07 Mar 2022, 09:22
Reviewer Update
Amazing how quick you guys were to suspend my line, put the missed payment, which were your(MRP Mobile's) fault, on my credit report. Now I have to suffer all these inconvenience. Yous forced me to go and make physical payment. Yet you deduct double.
In your last response, last week, It were made clear that the refund would be done ASAP. Still no activity from your side. I just wish that the wheel turns badly to whoever sits behind this. So that you can also see the disappointment in you child's face having to disappoint her, in an planned event. But had been curbed due to a lack of professionalism. 😠😡😡
MRPMobile
MRPMobile's reply07 Mar 2022, 10:32
Official
Hi Luwellyn,

 Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.  Regards, Mrpmobile 
's update09 Mar 2022, 09:57
Reviewer Update
To whom it may concern...
Good morning.
Can I please have an ETA of when above-mentioned matter will be assisted? As these inconvenience, for me, are taking too long to get sorted out.

Nowhere were I informed of your decisions to deduct my money double... Does the same applies for refunding?

Last when I checked, ASAP. Stands for As Soon As Possible... Are there not any designated people working on cases? You guys responded on Monday last.... Today is Wednesday, with no interaction yet. I nust need my money that were deducted..... Please!!!!!!!!
's update10 Mar 2022, 06:37
Reviewer Update
I really cannot believe whqt one has to go through with MRP Mobile. On the 4th of this month, after I've written my review on Hellopeter, an indian lady(or the accent, sounded alike) called me to apologize for everything caused by them. Every time someone from your customer care phones me, tgey apologize for MRP Mobile's poor service and the inconvenience caused by YOU!!!!!! Yet, nothing are done up until now. As said, on the 4th the lady phoned to apologize, and also told me that she's gonna do the refund, then she'll phone me to say all are in order.
Just yesterday, someone phined me to, again, apologize and try to rectify what they've caused. This time, it's a "Sorry sir, we can't refund you" I mean.... I have no other option then to bring my lawyer into this.
Thanks for the inconvenience.
's update10 Mar 2022, 06:44
Reviewer Update
Ghe ladg that phoned me on Monday, the 4th, also assured me she'll be speaking to the necessary parties to rectify the status on my credit profile, still nothing happened there aswell.

OUTRAGEOUSLY POOR SERVICE!!!!!
's update15 Mar 2022, 07:12
Reviewer Update
... It seems like Hellopeter are the only way to get response from MRP Mobile's customer service.
You guys phoned me last week Thursday, to say you finally decided to refund the double deduction. And that it would take 24-48 hours. Nothong has happened yet.
Can I, PLEASE!!!, get an indication of when you people wants to pay my money?
's update15 Mar 2022, 07:13
Reviewer Update
I also please need names as to who's sitting behind all this.

Thank you.
's update21 Mar 2022, 09:51
Reviewer Update
Another week has passed. I was promised, the Thursday of the week before last week, that it will take 24-48 hours for the refund to reflect.
I'm still waiting on the following :

* My money to be refunded after double deduction.

* The name of the person that brought this all on me. - Everything on email, as requested a couple of weeks ago. (A evident point of BAD/POOR SERVICE rendering.

* MRP mobile manage to let their incompetence reflect On my credit report, and is it still not sorted out.

I can kick my own behind, for having to get service rendered from MRP mobile.

My next, unfortunate, step is to have to get my papers, all these communication via Hellopeter aswell, at the ombudsman on the table. I honestly gave yous enough time to retify your errors, but no one seem to want to help and/or care.