1 reviews | Active since Apr 2012
Unreliable, *************,unexperienced service providers
<p>MRP Mobile do not know how to run the service provider side of cellphone contracts that they embarked on. They are useless especially their call centre agents who cannot give you a clear feedback when you contact them. This is my second review for a contract that my husband took for me from them and we have been unhappy since we took it. and as a bonus they have listed my husband on the credit bureau for the contract that they could not keep their end of the bargain for which is why we terminated . I sent the following letter to their email but no response.</p> <p>I would like to clarity on why I am on the credit bureau. I am applying for a bond only to get disappointing news that I am listed because of MRP Mobile (Mrp Mobile R539 in arrears). I called the ***on Monday 19.12.2016 and the call Centre agent (Zweliswa) that answered said it because I ended the contract between myself and mrp mobile which I tried on countless occasions to contact mrp mobile to get answers on why I get multiple deductions on my bank account that we did not agree on when I took the contract in the first place. I also wrote my complaint on Hello.Peter which was the only time that mrp mobile responded to my complaints and it looked like this which my wife wrote on my behalf:</p> <p> </p> <p> </p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for giving us a chance to rectify and remedy the situation and we hope that the matter was resolved to your satisfaction.
Kind Regards
Mrpmobile
Thank you for giving us a chance to rectify and remedy the situation and we hope that the matter was resolved to your satisfaction.
Kind Regards
Mrpmobile
