Unprofessional and pathetic service

I purchased a Huawei Nova Y61 at Mr Cellular at the Somerset Mall branch on Saturday 23 March 2024 and I was assisted by Ms. Anslyn Charles an employee of Mr Price. I am not happy with the service I received from Ms Charles as she allowed me to leave your store without the cellphone being setup and without my slip (proof of transaction). Whilst assting me another customer entered the store and she assisted that customer without my sale being finalized. My phone was placed in the cellphone box and placed in a Mr. Price bag by a Telkom representative giving me the impression that my cellphone is setup and ready for use. I left the store not knowing that the cell phone was not setup and does not have any network and when I got home at 14h30 I realized that the cellphone was not setup for use and that I did not have a slip for a brand new cell phone. I had to drive all the way back to your store from my home in Eerste River that took me about 30 minuets only to be informed that Ms. Charles is not on duty anymore and that she went home. The Telkom representative that was also in the store recognized me immediately as I was in the store earlier and she notified the other two Mr Price employees in the store that my cellphone was not set up and that I did not get a slip without me asking for the slip or requesting to set up the phone as she indicated that Ms. Charles informed her that she was not 'finish with me' after I left the store even though she was already busy assiting another customer. I informed them of my unhappiness about the unprofessional and pathetic service I received after spending R3100 of my hard earned money in your store. I did not appreciate driving back to the store and wasting my petrol because one of your staff members did not give me what she is getting paid to do and that is giving me her best service when I walked into your store. I was told to contact your customer service number number after I indicated that I want to report this matter. I contacted the customer service number from my cell phone on ***and was told that I must send an email to *** My questions to you therefore know is: 1. Who is going to compensate me for my petrol for driving back to Somerset Mall from my home in Eerste River to collect my slip which was not provided to me and to have my cellphone setup completely. 2. Why did Ms. Charles assist another customer whilst she was still busy assisting me? Was she not suppose to finish her service with me before assisting another customer? 3. Why does your staff not know when to give out the customer service number and email address for complaints as it seems I am being referred from pillar to post. I will definitely not be referring any close friends or family members to any of your stores as your service is unprofessional and pathetic.

This correspondence was forwarded to your customer service department on 24 March 2024 and I was told that this matter would be escalated to the area manager up to date I have not received any other feedback.