Unhelpful and Uninformed

What an absolute ridiculous company. I have been struggling since July last year to get them to send me a monthly statement. I have had countless emails and phone calls, back and forth to ask for this and they are just useless. This morning again I had to phone. They ask for EVERYTHING short of my blood type to do a verification in a call that is an absolute waste of my time. But wait, there's more.

I also gave notice today, 5 January, that my contract should not be renewed once it expires on 5 March. That is effectively 60 days notice. These bright sparks sends me a reply telling me they need 30 days notice and that I should send this cancellation request on 5 February. ***!? How is 60 days' notice not sufficient?

They are uninformed, rude and unhelpful. I would strongly advise against entering into any type of contract with them.