SM
SanDY M
1 reviews | Active since Dec 2018
19 Jun 2019, 12:42
********* BEHAVIOUR,DO NOT CONTRACT WITH MRPmobile!
Portia Nhlapo from MRPmobile is deliberately manipulating my mother to pay money for a 24month contract that has long expired. Despite emails and phone calls from her expressing that she wants the contract cancelled before February 2019, she still needs to reverse and block debit orders by MRPmobile in June 2019.
This is completely unacceptable, this morning a representative gave me a number that does not exist to call about this matter.
My mother has been calling the customer care line, firstly, they put her on hold for a long time only not to help her. MRPmobile has not responded back to her, all they do is debit without consent. The phone calls harassing my mother to pay earlier this year have stopped but they violated her trust by manipulating her to pay over the phone and via email and debiting without consent.
Helpful (0)
Replies (12)0
Replies (12)
MRPMobile's replyOfficial
19 Jun 2019, 14:03Good Day,
Thank you for taking the time to let us know about your experience.
One of our customer care consultants will be in contact with you shortly. Warm Regards, Mrpmobile
Thank you for taking the time to let us know about your experience.
One of our customer care consultants will be in contact with you shortly. Warm Regards, Mrpmobile
MRPMobile's reply19 Jun 2019, 14:03
Official
Good Day,
Thank you for taking the time to let us know about your experience.
One of our customer care consultants will be in contact with you shortly. Warm Regards, Mrpmobile
Thank you for taking the time to let us know about your experience.
One of our customer care consultants will be in contact with you shortly. Warm Regards, Mrpmobile
SM
SanDY M's updateReviewer Update
19 Jun 2019, 15:09Instead of assisting my mother,your consultant told my mother that the contract ends November 2019. This is unacceptable, she expressly and tacitly told your MRPmobile that she wants the 24month contract cancelled before and many times after it expired February 2019. There are emails to that effect.
This is another trick! by law you cannot continue a contract if you do not have consent, stop ripping my mother off, Im very dissappointed,we have shopped at MR Price for more than 10 years, but trust me, my family will never shop at any Mr Price Group company ever again, this is ********* behaviour.
I am not happy, this matter will be taken up with the relevant people.
This is another trick! by law you cannot continue a contract if you do not have consent, stop ripping my mother off, Im very dissappointed,we have shopped at MR Price for more than 10 years, but trust me, my family will never shop at any Mr Price Group company ever again, this is ********* behaviour.
I am not happy, this matter will be taken up with the relevant people.
SM
SanDY M's update19 Jun 2019, 15:09
Reviewer Update
Instead of assisting my mother,your consultant told my mother that the contract ends November 2019. This is unacceptable, she expressly and tacitly told your MRPmobile that she wants the 24month contract cancelled before and many times after it expired February 2019. There are emails to that effect.
This is another trick! by law you cannot continue a contract if you do not have consent, stop ripping my mother off, Im very dissappointed,we have shopped at MR Price for more than 10 years, but trust me, my family will never shop at any Mr Price Group company ever again, this is ********* behaviour.
I am not happy, this matter will be taken up with the relevant people.
This is another trick! by law you cannot continue a contract if you do not have consent, stop ripping my mother off, Im very dissappointed,we have shopped at MR Price for more than 10 years, but trust me, my family will never shop at any Mr Price Group company ever again, this is ********* behaviour.
I am not happy, this matter will be taken up with the relevant people.
SM
SanDY M's updateReviewer Update
19 Jun 2019, 15:11My mother paid the 24 month contract in full and it expired February 2019, MRPmobile cannot continue debiting her account, she cancelled your contract!
SM
SanDY M's update19 Jun 2019, 15:11
Reviewer Update
My mother paid the 24 month contract in full and it expired February 2019, MRPmobile cannot continue debiting her account, she cancelled your contract!
MRPMobile's replyOfficial
19 Jun 2019, 15:49Good Day,
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible. Warm Regards, Mrpmobile
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible. Warm Regards, Mrpmobile
MRPMobile's reply19 Jun 2019, 15:49
Official
Good Day,
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible. Warm Regards, Mrpmobile
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible. Warm Regards, Mrpmobile
SM
SanDY M's updateReviewer Update
19 Jun 2019, 16:25Dear MRPmobile,
This contract has dragged on way too long, it needs to be terminated effective immediately, it is unacceptable to tell my mother that it will be terminated in November 2019 and turn around and tell me that it will be terminated 1 July 2019.
It is not allowed,you do not have my mother's consent,this is ********, you are basically *****ing money out of my mother's account, kindly have someone who is ready to help contact me ASAP.
You cannot treat customers like this!
This contract has dragged on way too long, it needs to be terminated effective immediately, it is unacceptable to tell my mother that it will be terminated in November 2019 and turn around and tell me that it will be terminated 1 July 2019.
It is not allowed,you do not have my mother's consent,this is ********, you are basically *****ing money out of my mother's account, kindly have someone who is ready to help contact me ASAP.
You cannot treat customers like this!
SM
SanDY M's update19 Jun 2019, 16:25
Reviewer Update
Dear MRPmobile,
This contract has dragged on way too long, it needs to be terminated effective immediately, it is unacceptable to tell my mother that it will be terminated in November 2019 and turn around and tell me that it will be terminated 1 July 2019.
It is not allowed,you do not have my mother's consent,this is ********, you are basically *****ing money out of my mother's account, kindly have someone who is ready to help contact me ASAP.
You cannot treat customers like this!
This contract has dragged on way too long, it needs to be terminated effective immediately, it is unacceptable to tell my mother that it will be terminated in November 2019 and turn around and tell me that it will be terminated 1 July 2019.
It is not allowed,you do not have my mother's consent,this is ********, you are basically *****ing money out of my mother's account, kindly have someone who is ready to help contact me ASAP.
You cannot treat customers like this!
MRPMobile's replyOfficial
20 Jun 2019, 12:13Good Day,
I trust you are well.
Please note the MRP Mobile contract will be cancelled on our end.
Regards,
MRP Mobile
I trust you are well.
Please note the MRP Mobile contract will be cancelled on our end.
Regards,
MRP Mobile
MRPMobile's reply20 Jun 2019, 12:13
Official
Good Day,
I trust you are well.
Please note the MRP Mobile contract will be cancelled on our end.
Regards,
MRP Mobile
I trust you are well.
Please note the MRP Mobile contract will be cancelled on our end.
Regards,
MRP Mobile
SM
SanDY M's updateReviewer Update
20 Jun 2019, 12:22Good day
Thank you for taking the time to respond here.
Kindly confirm whether this is effective immediately, or else this just another delay tactic while Mrpmobile does as it pleases.
Kind regards
Sandra
Thank you for taking the time to respond here.
Kindly confirm whether this is effective immediately, or else this just another delay tactic while Mrpmobile does as it pleases.
Kind regards
Sandra
SM
SanDY M's update20 Jun 2019, 12:22
Reviewer Update
Good day
Thank you for taking the time to respond here.
Kindly confirm whether this is effective immediately, or else this just another delay tactic while Mrpmobile does as it pleases.
Kind regards
Sandra
Thank you for taking the time to respond here.
Kindly confirm whether this is effective immediately, or else this just another delay tactic while Mrpmobile does as it pleases.
Kind regards
Sandra
MRPMobile's replyOfficial
20 Jun 2019, 13:18Good Day,
Please note the contract will be migrated to prepaid and cancelled on the 01/07/2019.
Regards,
MRP Mobile
Please note the contract will be migrated to prepaid and cancelled on the 01/07/2019.
Regards,
MRP Mobile
MRPMobile's reply20 Jun 2019, 13:18
Official
Good Day,
Please note the contract will be migrated to prepaid and cancelled on the 01/07/2019.
Regards,
MRP Mobile
Please note the contract will be migrated to prepaid and cancelled on the 01/07/2019.
Regards,
MRP Mobile
SM
SanDY M's updateReviewer Update
20 Jun 2019, 13:41Good day
Kindly note that there was never any consent to extend this contract in the first place, there was never a valid contract to extend it, from February up until June,my mother has been subjected to this ********* behavior and absolutely no one has accounted for it.
This contract needs to be cancelled effective immediately, not migrated to any other day.
You do not have my mother's consent to keep it going.
MRPmobile debited 3times on the 13th of June without her consent , is this how you trap other people????
YOU DO NOT HAVE HER CONSENT.Stop this now.
Kindly correct please.
Kind regards
Sandra
Kindly note that there was never any consent to extend this contract in the first place, there was never a valid contract to extend it, from February up until June,my mother has been subjected to this ********* behavior and absolutely no one has accounted for it.
This contract needs to be cancelled effective immediately, not migrated to any other day.
You do not have my mother's consent to keep it going.
MRPmobile debited 3times on the 13th of June without her consent , is this how you trap other people????
YOU DO NOT HAVE HER CONSENT.Stop this now.
Kindly correct please.
Kind regards
Sandra
SM
SanDY M's update20 Jun 2019, 13:41
Reviewer Update
Good day
Kindly note that there was never any consent to extend this contract in the first place, there was never a valid contract to extend it, from February up until June,my mother has been subjected to this ********* behavior and absolutely no one has accounted for it.
This contract needs to be cancelled effective immediately, not migrated to any other day.
You do not have my mother's consent to keep it going.
MRPmobile debited 3times on the 13th of June without her consent , is this how you trap other people????
YOU DO NOT HAVE HER CONSENT.Stop this now.
Kindly correct please.
Kind regards
Sandra
Kindly note that there was never any consent to extend this contract in the first place, there was never a valid contract to extend it, from February up until June,my mother has been subjected to this ********* behavior and absolutely no one has accounted for it.
This contract needs to be cancelled effective immediately, not migrated to any other day.
You do not have my mother's consent to keep it going.
MRPmobile debited 3times on the 13th of June without her consent , is this how you trap other people????
YOU DO NOT HAVE HER CONSENT.Stop this now.
Kindly correct please.
Kind regards
Sandra
MRPMobile's replyOfficial
20 Jun 2019, 14:30Good Day,
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible. Warm regards, mrpmobile
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible. Warm regards, mrpmobile
MRPMobile's reply20 Jun 2019, 14:30
Official
Good Day,
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible. Warm regards, mrpmobile
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible. Warm regards, mrpmobile
SM
SanDY M's updateReviewer Update
20 Jun 2019, 16:04Good day
I await confirmation of the cancellation of the invalid contract effective immediately.
Kind regards
Sandra
I await confirmation of the cancellation of the invalid contract effective immediately.
Kind regards
Sandra
SM
SanDY M's update20 Jun 2019, 16:04
Reviewer Update
Good day
I await confirmation of the cancellation of the invalid contract effective immediately.
Kind regards
Sandra
I await confirmation of the cancellation of the invalid contract effective immediately.
Kind regards
Sandra
MRPMobile's replyOfficial
12 Jul 2019, 13:45Good Day,
I trust you are well.
Please note we believe that one of our MRP Mobile agents have contacted you regarding your MRP Mobile contract.
Regards,
MRP Mobile
I trust you are well.
Please note we believe that one of our MRP Mobile agents have contacted you regarding your MRP Mobile contract.
Regards,
MRP Mobile
MRPMobile's reply12 Jul 2019, 13:45
Official
Good Day,
I trust you are well.
Please note we believe that one of our MRP Mobile agents have contacted you regarding your MRP Mobile contract.
Regards,
MRP Mobile
I trust you are well.
Please note we believe that one of our MRP Mobile agents have contacted you regarding your MRP Mobile contract.
Regards,
MRP Mobile