MC
Malcolm C

1 reviews | Active since Mar 2009

22 Jun 2015, 20:18

unauthorised debit order

I received an sms on Saturday 20/06 to tell me that they have taken off my d/o on 19.06.2015. I get paid on the 20 and since they do not do d/o's over the weekend they take off the day before. This has thrown my account into overdraft of which i now pay a fee for and affects my credit worthiness with the bank. When calling what they call the Customer Care i get no apology,no sympathy just a matter of tough luck. Obviously the Care is a hoax as it is soooo apparent that they dont. I asked a manager to contact me before the end of the day. Email was sent to Sisibuso and i still have not heard from him. Yet again showing how much they care about their clients. i wish i had read the Hello Peter comments before i took them up on the Prestigio Tab offer. I will definitely be telling all and sundry to take up offers with other companies and to avoid Mr Price mobile at all cost. To think that I thought that I have never had a problem with Mr Price what could go wrong with Mr Price Mobile!!! well it appears everything. All it took was for them to suggest i move my d/o date to another date but they were to dumb or couldnt be bothered to think about it.

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Replies (1)
MRPMobile
MRPMobile's reply23 Jun 2015, 11:41
Official
Hello mcook,

Thank you for taking the time to chat with us this morning. We will await the documents as requested from you and we trust that you are satisfied with the resolution. Please contact us should you have any queries by dialling 140 which is free from your mrp mobile SIM and ***which is free from a landline.

warm regards,
mrp mobile

Best regards,