Unauthorised debit order

<p>I took up a phone with Mrp mobile and now there are things debiting from my account which are not authorised . When calling them they transfer me to VAS and they didn't assist me any how. I disputed the debit orders and now the bank charged me for those. I want this stopped and want my money back. Called in yesterday and apparently my information is not on their system. Called in today spoke to a lady who told me to call again when I have my phone number, 5 minutes after getting the information she wants I call again and I'm told their lines are very busy and will call me back, Damielle was not willing to help and told me I'm not the only client and I should just wait. First of all who authorised this? And why should I wait for my money when they didn't? I want this to stop and refund my bank charges. Why work for customer services when you don't even have the right attitude? I didn't ask anyone to apply for the job they are doing if they don't like assisting people then they should just resign and let people who will love the job do it. </p>