*****ulent or ***********

On the 27 October 2030 I bought a phone at a MrP Mobile and on the 2nd of November 2023 I received a call from the MrPrice insurance offering me a cellphone insurance on the device I bought from one of their outlets earlier, I agreed on insuring the device and I was told immediately when the call ended the phone will be insured and 1st of December I'll pay the pro-rata and premium. On the 6 th of November 2023 in the morning I stretched with a knife and the phone stollen by a *****., later on I tried blocking the phone and was only able to get my ITC number two days later that being on the 8th of November 2023. On the 9th November I went on to open a case at Parkweg Police station Bloemfontein, I opened a case and was told to wait for my case number that will be sent by sms, the sms delayed and I was only able to submit a claim with the insurance on the 11th November and on the 14th November I called to find out if they'd received my paperwork and they said no, I went back again to one of outlets to resend the paperwork., on the 15th afternoon in the afternoon I called again and I was told that I need another statement stating that I was only using one SIM card on a dual SIM phone I once again did that on the 16th November and went to one of the outlet the submit it, days went by without communication I called on the 20th November asking how far they are with the claim I was made to hold the phone for a long time seemingly trying to process while I was on hold, the gentleman then came back told it was approved and that my excess was R300 and earlier when I was being sold the insurance I was told my excess was going to be R150 fine I take it as is I then make the payment of R300 and emailed the slip, I called again to insure they received my email and surprisingly they say they haven't until they went and actually checked they found it, and that was on the 21st of November the lady tells me all is in order and that I will receive the phone within 3 to 5days, days go pass and still I don't get any correspondence from any courier company, on the 27th I call again asking what's going on because the following day was the last day and I hadn't received any correspondence only then I was told their delivery guy was hijacked and my phone was also stollen, to my surprise the phone was in a courier vehicle but I hadn't received any tracking number. At this point I'm told the warehouse is preparing another phone to be delivered and I'll receive a tracking number later that day 27 November, and on the 30th I still hadn't received a tracking number I call again and the gentleman says he sees that the phone is still being prepared to go out for delivery and I'll receive a tracking number later that day or the following day, I lay here typing this review it's the 2nd of December and still nothing and the other thing they were supposed to collect the premium and the pro-rata yesterday the 1st and they did not, I asking my was this a ploy to say I did not pay my premium, the cover has lapsed and that I won't be able to receive the phone, I guess am still to find out.