MG
Martin G
1 reviews | Active since May 2020
07 May 2020, 12:02
Trying to correct my account status
Problems resolving account outstanding:
it has been 3 months now and trying to resolve an outstanding account settlement is impossible.
It is understandable that in these unsure times things may take a little longer to resolve considering only essential staff are working but its rather amazing that the collections department are working so efficiently to collect the funds but no one is available for resolution to a three month old query.
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Replies (2)
MRPMobile's replyOfficial
07 May 2020, 13:44Hi,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
MRPMobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
MRPMobile
MRPMobile's reply07 May 2020, 13:44
Official
Hi,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
MRPMobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards
MRPMobile
MG
Martin G's updateReviewer Update
18 May 2020, 14:11Thank You to MRP Mobile for finally assisting me and especially to Sinegugu Gambushe for supplying me with the information I requested but also taking the time to explain the situation within the processes so I better understand the difficulties around this.
MG
Martin G's update18 May 2020, 14:11
Reviewer Update
Thank You to MRP Mobile for finally assisting me and especially to Sinegugu Gambushe for supplying me with the information I requested but also taking the time to explain the situation within the processes so I better understand the difficulties around this.