1 reviews | Active since Feb 2018
Total ******* from MR Price Mobile
I took out a contract from MRPmobile. After receiving the phone I found out a month later that if you run out of airtime, the sim gets locked until you load more anytime. So you are unable to receive calls and this was not mentioned to me at all.
I then decided not to use the sim card as it was useless to me and only used up the data every month. Suddendly... after a couple of months an amount of R888 was deducted from my bank account and when I queried it with them, I was told that I requested for recurring extra data of which I did not. On 3 December 2017 I asked the agent I spoke to (Lungile) to please cancel the card as I have not requested any such data. On 15 Dec 2017 another amount of R875was deducted from my bank account of which I phoned again and was told some lame story that it was for the previous month. Today on 2 Feb 2018 an amount of R890 was deducted from my bank account and when calling their call centre was told again that it was for the previous month.
So how many months must I continue paying for a service I am not using and confirmed that the sim card has been blocked.
I think this is just a ******* people, so be warned and do not take out any cellphone contract from MR Price Mobile. This could be a **** where they are using accounts or cards that are not be used.
Good Day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mrpmobile
Good Day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mrpmobile
