NS
Nonhlanhla S
1 reviews | Active since Oct 2013
01 Feb 2016, 15:10
Total *******
One of your consultant called me to offer value added service on phone subscription, I told her im not interested she told me it was for free, I won't be charged extra. I still told her I was not interested.This morning my account was debited with R138.00, I called the call centre to find out what the is for, the consultant told me it's for value adds. I told him I never subscribed for any value adds, he told me they can't reverse my money back. I want you to send me an audio proof of where I subscribed and I want my money back.
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Replies (1)MRPMobile's replyOfficial
01 Feb 2016, 15:19Hello nhleiks1000,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
MRPMobile's reply01 Feb 2016, 15:19
Official
Hello nhleiks1000,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
