BA
Barbara A

1 reviews | Active since Oct 2016

08 Nov 2018, 10:30

Think twice before taking out a contract with Mr Price Mobile

I took out a cellphone contract from MRP Mobile and ported my number to the MRP Mobile network, but cannot make calls on the phone. Repeated calls to their customer service line, plus a visit to their store, have led to a dead end. I get all the spin about how they are going to get my phone properly connected to their network, am asked to wait "24 - 48 hours", but remain unconnected for over a week now. Meanwhile paying for the contract and the insurance which they sold me. Am seriously disappointed.

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Replies (2)
MRPMobile
MRPMobile's reply08 Nov 2018, 11:42
Official
Good Day,

 
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. 
 
Warm Regards, 
mrpmobile 
MRPMobile
MRPMobile's reply08 Nov 2018, 14:36
Official
Good Day,

 
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible. 
 
Warm Regards, 
mrpmobile