They expect payment on a contract where the network is solo since 2016

Hi I received a call from Nonhlanhla last year October where I was pitched abt getting a tablet on contract with simcard for R199 the simcard obviously included 500Mg data. I accepted as I thought it was a good birthday present at that time.

November I got the tablet I was assisted with getting the simcard active however was unsuccessful.

I made calls to the customer care line ********** 535 to enquire abt this however would hold on for an hour to an hour 30min with NO ASSISTANCE. With that being said the tablet was working but the simcard was still inactive . I continued making timeless calls and managed to get through I spoke to the consultant about an inactive simcard and was told that they are having problems with their network and could not give me feedback as to when their poles will be active.

The New Year started and I bought another simcard (NOT ON MRPMOBILE CONTRACT) because I was tired of calling an *********** call center were no joy was given.

Of course when it comes to money they kept deducting the full contract which I agreed too bt they breached.

I stopped the debt orders going through due to the fact that I am using the tablet but with my own simcard and not the contracted one.

Obviously this upset MRPMOBILE as they started calling me to ask for payments. I would state my story but instead of one competent staff telling me that they will escalate the matter to their supervisor I am told that I still need to pay and that I should call the Customer care line to cancel the contract and just pay for the tablet.

I didn't do that because of my previous experience where I would hold for hours with no response.

THE THREATENING SMSES OH ND YOUR RUDE COLLECTIONS DEPARTMENT CALLS.

Till today I get SMSes stating FINAL NOTICE PAY R500 odd rand to prevent further action taken and I still get calls from ur handover collections department who call to tell me the samething , and I will keep saying the samething seeing that you guys might probably not have an audit trail system where you keep records of what previous consultants would make notes off that's if they made any abt my disbute with you guys.

So here I am typing a long essay on your wall, again you guys are taking up my. I WILL NOT BE PAYING MRPMOBILE NON WORKING SIMCARD CONTRACT AND AM LESS INTERESTED IN ANY NEGOTIATIONS ALL I WOULD LIKE TO DO IS TO PAY FOR THE TABLET. FUNNY THAT I SAY THAT BECAUSE I SHOULDN'T BE DOING SO BUT OUT OF MY SANITY. I WILL ONLY BE INTERESTED IN SPEAKING TO A SUPERVISOR WHO WILL ADVICE ME HOW MUCH THE TABLET IS AS FOR THE CONTRACT ITS A BULL.... SYSTEM WHICH SHOULD HAVE NOT EVEN EXISTED.

****ED YOUNG BLACK WOMAN.