There must be something we can do

<div id="m397" class="mail-message expanded" style="color: #000000; font-family: sans-serif; font-size: 13. ********** 528564px; widows: 1;"> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="margin-top: 16px; margin-bottom: 16px; zoom: 2. ********** ********** ;"> <div style="display: table; width: 328px;"> <p dir="ltr">I have been a client with MRPmobile for a few months now and I have never felt more violated. Last month my bill came to approximately R1 800, which I paid. After being on hold for 20 minutes I explained to the agent that all calls/data usage that would cost me extra should be blocked. To make sure that I wouldn't pay this ridiculous amount again I then took out the sim card, broke it up and threw it away.</p> <p dir="ltr">To my surprise the bill came to R 1000 this month ( it is a R199 per month contract). I phoned in, was on hold for 35 minutes and was told that the R1000 was still October charges, even through the bill I was issued with previously, was the full amount for October. I asked her how it is possible that I was charged for the month of November when the sim card was no longer working, she couldn't answer. I asked if I could please have an itemised bill, she made it clear that there is no way I can have one. Why on earth not? I have a right to see my bill. I asked if I could speak to the manager, I was told no because the manager was in lunch apparently. I was told that I cannot speak I anyone else and that I should drop the call and phone again. Really? To wait another 30 minutes. On top of all of this they are now deducting randomly during the month for MRPmobile services .i cannot understand what services these are since I have destroyed the sim card two months ago.</p> <p dir="ltr">I am trully disgusted at this company and can't wait for my contract to end. If there is anyone who knows what legal steps I can take to get that itemised bill, please let me know. We 're being abused, and there must be something we can do.</p> <p dir="ltr"> </p> <p dir="ltr"> This is by far my WORST experience with a company.</p> <p> </p> </div> </div> <div class="mail-message-footer spacer collapsible" style="height: 0px;"> </div> </div>