The most ridiculous customer service ever! MrPriceMobile Insurance

I am writing to express my extreme dissatisfaction with the way MRPrice Mobile Insurance has handled my claim for a ****** cellphone. I submitted the claim on 18 April and since then, I have called the call centre over 7 times to try to get my claim resolved. Unfortunately, despite my numerous calls and promises from your consultants to call me back, I am yet to receive a satisfactory resolution to my claim.

The biggest issue is that the cellphone device I purchased was for my 5-year-old daughter for YouTube and games, and was only used on Wi-Fi. Therefore, the device did not have a SIM card, and I did not activate a SIM card for the device. However, MRPrice Mobile Insurance is asking me to call my provider to blacklist a SIM card that does not exist or to blacklist my personal SIM card (that I use in my phone) because I used it to activate the device. This request is both unreasonable and illogical.

I am appalled at the lack of professionalism and customer service I have received from MRPrice Mobile Insurance. The promises made by your consultants to call me back or pass on my complaint to a higher authority have not been fulfilled. Instead, I have been left feeling frustrated and helpless, with no indication of when my claim will be resolved.

I urge you to take immediate action to rectify this situation and to provide me with a satisfactory resolution to my claim. Furthermore, I do not recommend anyone to take out MRPrice Mobile Insurance as it seems like a ****, given my experience.

I look forward to hearing from you soon.