Terrible Terrible Customer Service, ********

I bought a phone on 27 November (black friday) @07:15am paid for it.. On 30th November i missed a call on my phone 10 minutes later i called the number back it was Mr price cellular... I gave them my order confimation number.. They cant find my order.. But money went thru.. I sent emails and today the 3rd of december im told my order was cancelled and they will refund me in 7 days...i dont have a phone and dont have my money for a week now and im told to wait another week... They didnt even ask for my bank details.. Terrible Terrible customer service.. Nomalizo Malamlela