1 reviews | Active since Jun 2012
Such a smac.
Why are you selling devices under false pretences?. I was sold a Prestigio tablet for a monthly fee of R99.00.There were other products which they included, which I advised I am not interested in and just need the Hot spotter for +-R35.00 monthly, which I also cancelled. I was advised by the sales lady that the 1st debit order will be more than R99.00 it will include the initiation fee and pro rata amount, which I was okay with. An amount of R197.94 was deducted from my account on the 20/08/16.I called their offices Mid Aug requesting that they Cap my subscription as I am only budgeting for R99.00 a month, the agent advised that is done and I will be billed only R99.00 going forward. On the 01/09/15 to my surprise I have been debit again with an amount of R99.00, so I called and was advised that it was just the subscription fee and this is a once off fee, but no 1 told me this before when I check my balance it states that an amount of R192.31 is due n the 20/09. How is this possible? What happened to only R99.00pm. I want all the recordings/interactions I have had with your offices emailed to me, my e-mail [Email Removed] Please give me feedback or I will be seeking legal advise
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
