DM
Dawn M
1 reviews | Active since May 2020
29 May 2020, 13:31
Still trying to resolve...
If there was a 0 for satisfaction I would have given that. I rated the Mr P app on 26 May 2020 as I was delivered a table without the pole. Mr Price responded to say they would investigate. It is now 29 May 2020 and I haven't received any email or resolution from Mr P. After spending 14 min on the phone today to try and resolve I am told the consultant dealing with the matter is on lunch and will call me back. Lets see if that happens. Still... why am L having to chase up - why am I not getting feedback from Mr P. Poor communication to say the least and still really bad customer service.
Helpful (0)
Replies (2)0
Replies (2)DM
Dawn M's updateReviewer Update
29 May 2020, 15:17Surprise... no call back! An hour and a half later when I phoned and waited another 17 minutes to speak to the consultatnt, I get told that they are still investigating. Mr Price why are you not honoring your word? We have a contract. I fulfilled my side when I paid? Is your investigation my problem? You delivered half a table. If you cant get the pole to me by monday you are welcome to come and collect your half table and give me my money back. Either which way you have lost a customer. I am sure there are plenty of businesses that can get such a small thing right!
DM
Dawn M's update29 May 2020, 15:17
Reviewer Update
Surprise... no call back! An hour and a half later when I phoned and waited another 17 minutes to speak to the consultatnt, I get told that they are still investigating. Mr Price why are you not honoring your word? We have a contract. I fulfilled my side when I paid? Is your investigation my problem? You delivered half a table. If you cant get the pole to me by monday you are welcome to come and collect your half table and give me my money back. Either which way you have lost a customer. I am sure there are plenty of businesses that can get such a small thing right!
MRPMobile's replyOfficial
01 Jun 2020, 08:37Hi there,
Thank you for letting us know your experience, a consultant will contact you shortly regarding your query.
Regards
MRPMobile
Thank you for letting us know your experience, a consultant will contact you shortly regarding your query.
Regards
MRPMobile
MRPMobile's reply01 Jun 2020, 08:37
Official
Hi there,
Thank you for letting us know your experience, a consultant will contact you shortly regarding your query.
Regards
MRPMobile
Thank you for letting us know your experience, a consultant will contact you shortly regarding your query.
Regards
MRPMobile