DB
D B
1 reviews | Active since Aug 2015
08 Dec 2015, 22:20
Still Overcharging!!
Since the previous Mr Price Mobile complaint I was promise that services I didn't agree to would be cancelled ...\I am cancelling it as we speak and the original quoted charge would be debited"from then on.... I was also promised a refund..which I never got"
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Replies (2)
MRPMobile's replyOfficial
10 Dec 2015, 11:24Hello DVida,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
MRPMobile's reply10 Dec 2015, 11:24
Official
Hello DVida,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
DB
D B's updateReviewer Update
05 May 2018, 20:25Its now May 2018. Mr Price Mobile have not sent any credit notes, monthly statements, invoices. I had numerous calls claiming I owe them money because I cancelled the debit order after 2 years after informing them via their website contact information ref#. Despite asking tens of times for the proof of their claims, proof that the credit was indeed done in the beginning and that I need to see statements, despite giving them and confirming my email adres, despite being promised that it would be addressed, a credit company is now calling me telling me i owe Mr. Price mobile almost R800! I have not received any monthly billing, emails or calls since my last complain except after the debit order was cancelled. Its May 2018. If you creditted my account with R600 that you overcharged me, and my contract started in August 2015, it should have been paid up in May 2017 if I was to pay R99 per month as per the contract. The agreement after my initial complaint was that 24xR99 will be my contract paid up and it will automatically be paid up and expire thereafter as I was only paying for the device.
DB
D B's update05 May 2018, 20:25
Reviewer Update
Its now May 2018. Mr Price Mobile have not sent any credit notes, monthly statements, invoices. I had numerous calls claiming I owe them money because I cancelled the debit order after 2 years after informing them via their website contact information ref#. Despite asking tens of times for the proof of their claims, proof that the credit was indeed done in the beginning and that I need to see statements, despite giving them and confirming my email adres, despite being promised that it would be addressed, a credit company is now calling me telling me i owe Mr. Price mobile almost R800! I have not received any monthly billing, emails or calls since my last complain except after the debit order was cancelled. Its May 2018. If you creditted my account with R600 that you overcharged me, and my contract started in August 2015, it should have been paid up in May 2017 if I was to pay R99 per month as per the contract. The agreement after my initial complaint was that 24xR99 will be my contract paid up and it will automatically be paid up and expire thereafter as I was only paying for the device.