1 reviews | Active since Nov 2016

13 Dec 2016, 13:34

Still no reply on my request for cancellation

<p>With my previous compliant on hello peter I did receive a call and was told they are receiving high call volumes and once I was in line for them to call back they would, it's been two weeks and I have still not received a call to cancel my contract, my status to cancel the contract was pending!</p> <p> in the mean time I am being charged R75 for airtime I cannot use! Because the sim does not fit into my phone. When I ask what I must do about the R75 airtime I cannot use, she rep**** "you can still use it".</p> <p> </p> <p>please sort out this issue, before I continue to get billed for airtime I CANNOT USE!!!!</p> <p> </p>

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Replies (1)
MRPMobile
MRPMobile's reply13 Dec 2016, 16:07
Official

Thank you for your post. Please be advised our customer care consultant have contacted you and a credit for the connection fee has been done . Kindly note this will reflect on your next statement.

Many thanks,

mrpmobile