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edna R
1 reviews | Active since Sept 2012
14 Dec 2018, 12:17
Still deducting money for a contract expired over a year ago.
I took out a contract for 24 months. When the contract was taken out, it was only for 24 months. The date was October 2015 until October 2017. November 2017, I cancelled the contract. May 2018 I cancelled the contract again and finally in November 2018, I went to a shop and finally the contract was cancelled. In that discussion I told them they owe me money for a whole year they took my money and the contract was only until 2017. The lady told me they owe me nothing. Now I get phone calls telling me I still owe them money. When will it end. They take my money when I do not have a contract with them anymore. I phoned them 3 times to cancel a contract that expired in October 2017. This is riduculous!!!
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Replies (6)0
Replies (6)
MRPMobile's replyOfficial
14 Dec 2018, 13:01Good Day,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
MRPMobile's reply14 Dec 2018, 13:01
Official
Good Day,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
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edna R's updateReviewer Update
14 Dec 2018, 14:03My telephone number is on the contract. Please phone me now as I am not available later. ********** 964
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edna R's update14 Dec 2018, 14:03
Reviewer Update
My telephone number is on the contract. Please phone me now as I am not available later. ********** 964
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edna R's updateReviewer Update
14 Dec 2018, 14:10I reply via emails to headoffice after they send emails, that they cannot get hold of me. I send them my cell phone number. So I am still waiting for them to contact me???
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edna R's update14 Dec 2018, 14:10
Reviewer Update
I reply via emails to headoffice after they send emails, that they cannot get hold of me. I send them my cell phone number. So I am still waiting for them to contact me???
MRPMobile's replyOfficial
14 Dec 2018, 15:03Good Day,
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards,
mrpmobile
MRPMobile's reply14 Dec 2018, 15:03
Official
Good Day,
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards,
mrpmobile
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edna R's updateReviewer Update
14 Dec 2018, 17:07So sad. Headoffice want to explaine to me a contract, that expired a year ago. I asked for the contract that I never received and the recording of the contract that was done on 19 October 2015. Hope they can do it. They owe me 1 years' money. Now they still insist that i owe them money. How can they renew a contract on their own if a contract has expired on 19 October 2017. It doesn't make sense.
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edna R's update14 Dec 2018, 17:07
Reviewer Update
So sad. Headoffice want to explaine to me a contract, that expired a year ago. I asked for the contract that I never received and the recording of the contract that was done on 19 October 2015. Hope they can do it. They owe me 1 years' money. Now they still insist that i owe them money. How can they renew a contract on their own if a contract has expired on 19 October 2017. It doesn't make sense.
MRPMobile's replyOfficial
17 Dec 2018, 07:49Good Day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
mrpmobile
MRPMobile's reply17 Dec 2018, 07:49
Official
Good Day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
mrpmobile