*****ing from a retiree and not cancelling an expired contract

Your customer care consultant was not efficient in resolving this matter, and the copy & paste responses provided by this person really does not phase me. I require actual concern from Mr Price Mobile's side. The matter on the unauthorized deductions have not been addressed, as no refund has been considered, and I am told that one "cannot cancel a contract telephonically" - well, then why did the consultant indicate that she would be canceling the contract on my mother's behalf on 27 June? Why did she not make it clear that she actually can't do as much from her side? Furthermore, I have requested account statements as the monthly contract fees have been pecu****ly inflated over the duration of the contract period - but this too is being ignored. I require the contact details for a senior representative from Mr Price Mobile's side, as I am lodging a complaint with The National Consumer Commission.

Two weeks later, and I am STILL waiting for the statements so that we can establish how a fixed contract's monthly fees fluctuated from month to month. Please do send, unless of course, you are intentionally not sending because you have something to hide