RP
Rinel P
1 reviews | Active since Nov 2010
01 Nov 2020, 12:32
Speaking from 2 mouths
I bought a phone online and it was delivered late afternoon on 21 October. 3 days ago the screen was covered in small stripes all over. I phoned their customer care and was told to go to my nearest shop. I was promised that if the attendant in the shop can not fix it they will either credit my account or replace the phone as the problem occured within a month after receiving my phone. Nobody ever mentioned the phone being sent in for repairs. Today I went to the nearest store and they refused to replace the phone and insists on the phone being sent in for repairs. Please note that the turn around time for this is between 4 and 6 weeks. I am seriously considering closing my account with Mr Price.
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Replies (3)
MRPMobile's replyOfficial
02 Nov 2020, 14:23Hi,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,Mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,Mrpmobile
MRPMobile's reply02 Nov 2020, 14:23
Official
Hi,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,Mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Regards,Mrpmobile
RP
Rinel P's updateReviewer Update
03 Nov 2020, 08:24Hi,
I was contacted by an agent, but my problem has not been resolved at all. I feel like they are only trying to prevent this from happening again. They are not at all trying to accommodate me whatsoever.
I was contacted by an agent, but my problem has not been resolved at all. I feel like they are only trying to prevent this from happening again. They are not at all trying to accommodate me whatsoever.
RP
Rinel P's update03 Nov 2020, 08:24
Reviewer Update
Hi,
I was contacted by an agent, but my problem has not been resolved at all. I feel like they are only trying to prevent this from happening again. They are not at all trying to accommodate me whatsoever.
I was contacted by an agent, but my problem has not been resolved at all. I feel like they are only trying to prevent this from happening again. They are not at all trying to accommodate me whatsoever.
RP
Rinel P's updateReviewer Update
05 Nov 2020, 17:15And still NOTHING has been done to even remotely accomodate me. All they want to do is discipline the agent and prevent it from happening again. Not even trying to tesolve my complaint...
RP
Rinel P's update05 Nov 2020, 17:15
Reviewer Update
And still NOTHING has been done to even remotely accomodate me. All they want to do is discipline the agent and prevent it from happening again. Not even trying to tesolve my complaint...