So we can never cancel a contract with Mr P?

So after paying an amount to ensure that my so called arears were paid up to date. I recieve two unauthorized payments and then notifications to inform me that my account is in arears? I am so confused and really feel like this is just a way to keep people locked in and charged for service they dont recieve as the account is blocked???????? I was toild that a manager had authorised the cancellation pending my proof of payment which was sent to them in March for a termed contract from October 2021