HS
Hannes S

1 reviews | Active since Nov 2018

22 Jan 2020, 15:27

Sim Top Up ****

Good Day My wife is a very unhappy customer. She has already sent 2 x emails to ***. She has logged a query directly on the website and has phoned the Miladys branch at Centurion Mall. She has phoned the MrP Mobile number at ***and logged a query with them. In Nov she received a phone call - the line was very bad and she told the operator she cannot here properly All she heard was something about a Sheet Street and Miladys Voucher of R129 The next day MrP Mobile contact her for a top up sim card to be delivered to her. She immediately cancelled it and told the person that she did not want it. The next 2 days she got the same call and told the person she did not want it. Then a cancellation fee of R129 was debited on her Nov statement with Miladys. Since then she has been trying to sort out this problem. She will close her Miladys account at the end of this month if this problem is not sorted out. She will only pay the amount I due to Miladys, subtracting the R129.

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Replies (1)
MRPMobile
MRPMobile's reply23 Jan 2020, 08:03
Official
Hi Hannes S,

Thank you for taking the time to let us know about your query. One of our customer care consultants will be in contact with you shortly.
Regards
MRPMobile

Best regards,