1 reviews | Active since Mar 2009
SIM CARD
<p>I received a new Prestigio 3147 table from MRP i tried several ways to insert SIM card i still can't get it right.I phone the call centre and have been transferred to several people who cannot assist me.The one guy said i should switchoff the phone,insert SIM card and switch on,i have done that he also said i should select SIM slot 1 or 2 both options are lowlighted.I send them a query via their Webside,i called again someone took my details for the "SPECIALIST" to call me i am still waiting.The sales lady advised me that they will send me a micro SIM card and the package insturctions says on Standard SIM can be used,i am confused.I need answer ASAP</p>
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Best regards,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Best regards,
I still dont have a tablet i send it back on 02/05/2017 because it did not read the SIM card
R199.00 initiation fee have been debited from my account and i know monthly debit order will go off soon,for WHAT? i don't even have the DAMN tablet.
I am going to the bank to reverse any debit order that will go off after this query that i just logged.
Please cancel my contract,i forsee 2 years of HELL.
On Thursday i called MRP customer service,was transferred to Prestigio agent (Veni or Benny),who listen to my query and she just cut off the call.
Someone from MRP Durban ( ********** ) called she said it was a courtesy call.She wanted to know if i have my tablet i said no and i called customer service but my call got cutoff.
I was under the impression that she will escalate the query,but NO because they don't care about customer service.I DON'T need that contract and not willing to pay cancellation fee,i know my rights and if you don't know TCF (treat customer fairly)you will learn from this experience
I still dont have a tablet i send it back on 02/05/2017 because it did not read the SIM card
R199.00 initiation fee have been debited from my account and i know monthly debit order will go off soon,for WHAT? i don't even have the DAMN tablet.
I am going to the bank to reverse any debit order that will go off after this query that i just logged.
Please cancel my contract,i forsee 2 years of HELL.
On Thursday i called MRP customer service,was transferred to Prestigio agent (Veni or Benny),who listen to my query and she just cut off the call.
Someone from MRP Durban ( ********** ) called she said it was a courtesy call.She wanted to know if i have my tablet i said no and i called customer service but my call got cutoff.
I was under the impression that she will escalate the query,but NO because they don't care about customer service.I DON'T need that contract and not willing to pay cancellation fee,i know my rights and if you don't know TCF (treat customer fairly)you will learn from this experience
I still did not get any response to the review i posted on 12/05/2017,i guess the contract have been cancelled
I still did not get any response to the review i posted on 12/05/2017,i guess the contract have been cancelled