KD
Kalinka D
1 reviews | Active since Jul 2013
17 Dec 2018, 09:42
Shocking!! *******!
Shocking! After previously cancelling Value Added Services and after many arguments with Mr P Mobile about it and then them refunding (but through credit on the account, not refunding cash) they have now yet again debited my account for R55 for VAS! Called the call centre and it was confirmed that it is showing on their system as cancelled and said they putting me through to the department that handles the payments but then they closed for public holiday. So yet again I must waste my money on airtime to yet again keep phoning them to sort this out AGAIN! I am sick of this! Mr P Mobile, I suggest that you call me now! Or else I will no longer honour this account, and I will NOT tolerate you giving me a bad credit rating for it, I WILL go to the media! I would love to know how much money you have made from doing this to so many people? And how many have not taken the time to challenge you about money already deducted which belongs to them, not you... This equals THEFT!
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Replies (3)
MRPMobile's replyOfficial
17 Dec 2018, 09:42Good Day,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Warm Regards, mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Warm Regards, mrpmobile
Best regards,
MRPMobile's reply17 Dec 2018, 09:42
Official
Good Day,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Warm Regards, mrpmobile
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly. Warm Regards, mrpmobile
Best regards,
KD
Kalinka D's updateReviewer Update
17 Dec 2018, 09:57Funny that I received a call straight after I posted this. Now all of a sudden Mr P Mobile jumps into action. However, still expects me to run after them and email them about it. I am leaving for the UK tomorrow morning, extremely busy and do not have time for this! I am already wasting time with having to follow up on an unauthorised debit order from my account which I cannot reverse now because it was taken off on 20 Nov. And if I just reverse it then I suppose my credit rating could be affected negatively for an unpaid bill. Mr P Mobile confirmed yet again that their system shows VAS was cancelled in June already. Well, R55 was taken off my bank account on 20 Nov, Ref No MRPMOBILE VAS ********** . You can go and look for it Mr P Mobile.
KD
Kalinka D's update17 Dec 2018, 09:57
Reviewer Update
Funny that I received a call straight after I posted this. Now all of a sudden Mr P Mobile jumps into action. However, still expects me to run after them and email them about it. I am leaving for the UK tomorrow morning, extremely busy and do not have time for this! I am already wasting time with having to follow up on an unauthorised debit order from my account which I cannot reverse now because it was taken off on 20 Nov. And if I just reverse it then I suppose my credit rating could be affected negatively for an unpaid bill. Mr P Mobile confirmed yet again that their system shows VAS was cancelled in June already. Well, R55 was taken off my bank account on 20 Nov, Ref No MRPMOBILE VAS ********** . You can go and look for it Mr P Mobile.
MRPMobile's replyOfficial
17 Dec 2018, 10:10Good Day,
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards, mrpmobile
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards, mrpmobile
Best regards,
MRPMobile's reply17 Dec 2018, 10:10
Official
Good Day,
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards, mrpmobile
Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
Warm Regards, mrpmobile
Best regards,