SEND ME A PHONE//"MINT EMERALD" THAT IS NOT WORKING.

Good day, Please assist , it has been more than a week no where no one is getting back to me with regards to the new phone that was sent to me that is faulty , I will not accept a faulty phone. When I received the phone kept going off and freezing, I charged it for at least 4 hours as per the instructions but still nothing. I report this more than a week ago the next day after I got the phone , they said someone will come and pick it up in 5 days, still nothing, no sms or correspondence, I complained yesterday and still spoke to the call centre "Robert King" who was supposed to provide me with feedback and still nothing. I have phone the call centre twice before I want this phone pick up today and a new working phone asap otherwise you can cancel this contract.

Regards, Antoinette