**** people by misleading them on the phone

Miss leading was told free sim card benefit for being a loyal account holder. I reveived a call from a lady on the week of the 8th of July 2019 received my sim on the 12th July 2019 telling my mr price wants to thank me for being a loyal customer and for paying my account as I did and for that mr price would like to give me a sim card so I said ok I was not informed that its a contract and that they are going to port my number from vodacom to mr price I told the lady on the phone that Im not changing from my cellphone network as its my number register every where I was not inform that is what they ate going to do so after I received an sms from vodacom that my number is ported and will be switched off at 19:30 on the 25th of July 2019 this sms I have only received at 15:38 I contact mr price mobile only to be told I have to wait for the department to reverse it and port it back but they will me back well they never did I called back several times they started my proses of cancelation but I must wait I try to sort it out with vodacom aswell by they cant do anything now I have no number no network I lost my data on vodacom aswell as my airtime. Its surprising that Im not the only one this happend to and never knew a gift to say thank you is a contract its misconduct to sell sim cards like this. Im angry and want it sorted out on the 26th July 2019 before 9am or I will put a complain on hellopeter aswell as sosial media. Regards Bianca Jordaan ***