Say NO to MRPMobile. Unauthorised contract amount and an exhorbitant amount charged for data I never used. "****** data".

<p>I ahve spoken to several call centre agents and this matter that was brought to the attention of Sindi, MRPmobile customer services supervisor in August 2016 already. </p> <p>I received such bad service from Sindi, not responding to my emails, not calling me back. I called umpteen times and must hold on forever for someone to attend to the call. Sindi would only speak to me when I call and do not follow up at all. </p> <p>The last time I insisted to speak to a manager she told me that she will first try and resolve this matter herself and then she again didn’t come back to me. </p> <p>Today after holding on for almost an hour for MRPMobile call centre, I was cut off and guess what? I received a call from Sindi again and up till now she didn’t call back with a resolution.</p> <p>She promised once again that a manager, Karin Moonsamy will contact me, but no one has.</p> <p>I also spoke to Nellie on several occasions who promised that a manager will call me, but to no avail. </p> <p>I agreed to buy a tablet from MRPMobile and was advised that the monthly amount will be R119,00. I explicitly asked the guy if that is the only amount that will be charged to my account and he confirmed that.<br />I was not told that the contract is through Cell C. We cannot receive or make calls on Cell C from my address.<br />I was promised all the extra-value added services and that was cancelled in August.<br />I was not told that MRPMobile is charging an extra R29.00 per month on the account.<br />I was told that a limit of R500 was loaded for voice calls. I am prepared to pay for phone calls made on the account, but not for “****** data”. The tablet got stuck at some stage which I believe was not my fault and I had to call MRPMobile technicians for help and thereafter I was told that I used data for that amount. I have Wi-Fi at my house and intended to use the hotspots or free data when I wasn’t home. I will not pay for data that I didn’t use.<br />Sindi confirmed that the agent misrepresented the product and agreed to reverse the fees, which didn’t take place.<br /> </p> <p>I am trying to get this contract cancelled in view of the misrepresentation of the contract amount. This negatively affected the status of my cheque account and credit profile on the credit bureau.<br /> The sim card was cancelled in August 2016. The value added services had been cancelled in August. The matter was supposed to be resolved then already. Random amounts up to 5 debits are going through my account.</p> <p>Enough is enough. Please do not agree to any contracts at MRPMobile when they call you. Bunch of *****- salespeople and customer care agents.</p> <p> </p>