Refusal of return and *******ly charging for tetur

Mr Price Mobile sold a device to my husband and communicated that he could return the goods within 5 days if he was not happy at no cost. Now he wants to return it and they are wanting to charge a 30% which was no communicated. Yours sales people ****. Plus according to the consumer protection act he has a right to return goods purchased as a result of direct marketing which was the case with you. And the act says this return happens at no charge With full refund. The only costs he gets is the costs of returning the goods to you. ie. Postage. You guys are getting people into bad contacts and thinking we do not know our consumer rights. You think we are stupid. This better get sorted out, we know our rights and will make sure that we are not abused and bul**** by you.