Refund still not paid

Hello Peter. Today I'm just taking this operation to report the bad customer service from the Mr price mobile department. I've signed up for a Sim only deal in November 2023 and I did cancel it again on the 20th November 2023. I've been instructed to send them my requirement documents in order for the refund to be refunded back to my Bank account. 3 Months later and I'm still waiting for my refund for the debit order that went off and on the 29 January I was informed that it would take 14 workings business days for the refund to be refunded back into my bank account. Please note I do work for the same company but I'm sorry to say some agents are just there to get paid because they never help when customers came to cancel the mrp Sim card. They know all my information and I'm just posting this so people can see what we are dealing when it comes to refunds and cancellations. Fyi please do not say I'm sorry for the inconvenience I would appreciate if you could take this ticket number and get the responsible person to authorise the refund ( Ticket number ***).

Thank you

Regards Noel ***