CH
Carin H

1 reviews | Active since Nov 2015

08 Nov 2015, 14:12

R99 contract ends up being R295

Mr Price Moblie, contacted me a number of time. I decided to take out a contract, a tablet for R99 per month. I repeatedly asked not to add anything. I said that I don't want it to cost more than R99. <br> The debit order that went of was R295. When I called to ask what it was they said it was a bunch of extra things that was added on. I said that I don't want it and more importantly I never asked for it. I said I want a refund and they simply said it was not possible. This really is unacceptable Don't make people pay for things they don't want. Things I more than once asked not to have. I love Mr Price home and did not want this to happen.

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Replies (1)
MRPMobile
MRPMobile's reply09 Nov 2015, 13:05
Official
Hello carinherbst,

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.

Many thanks,
mrpmobile