POOR SERVICE ONLINE,EMAIL AND CONTACT CENTRE

VERY POOR SERVICE!!!!!!!!!!!!!!!!

I AM SO FURIOUS RIGHT NOW, SINCE THE 09/06/2020 I HAVE BEEN CALLING MRP ASKING THEM TO ASSIST ME WITH ALLOCATING A PAYMENT. I ASKED FOR A REFUND SINCE ALLOCATION FAILED BUT UP UNTIL TODAY I HAVE NOT RECEIVED MY MONEY,SOMETIMES THEIR CALLS CUT ONCE YOU SPEAK WITH A CONSULTANT AFTER HOLDING FOR 10 OR MORE MINUTES TO SPEAK TO SOMEONE,I EVEN SENT NUMEROUS EMAILS WHICH SOMETIMES HAVE NO RESPONSE AT ALL TO *** . SOME OF THEIR CONSULTANTS PROMISE ME TO GET FEEDBACK AFTER 24 HOURS BUT DOLOLO.......CAN I PLEASE HAVE MY MONEY