Poor service and customer contact when cancelling

<p>About a month ago I took out a contract after receiving a call from the call center telesales rep, I advised the agent in my recording that I do not want the same size phone has I have a mini S3 - "The words of the agent" It is a bigger device" all was confirmed and the order was delivered. To my surprise the device i received is the same as the one i have mentioned in my telephone recording.</p> <p> </p> <p>after a month of communication and no joy:</p> <p>1. the MRP team and team leaders are not communicating with me as I have asked them to cancel the contract based on the sales rep not listen to what i have asked for.</p> <p>2. I am continuously calling the call center but not getting the final answer.</p> <p> </p> <p>I am so disappointed with MRP mobile - that I will also be closing my current clothing account which I have had for many years.</p> <p> </p> <p>I trust that MRP would do the right thing and contact me to pick up the device and cancel the contract due to false advertising and not listening to what a customer wants. Instead of pushing the sale they really need to listen to their potential customers</p>