DC
Deirdre C

1 reviews | Active since Oct 2010

06 Dec 2016, 08:39

Poor Service

<p>On the 2nd December @ 14:22 I received a call from Mr Price Mobile with regards to a mobile sim card with points ect. I agreed to the sim card but later the afternoon decided to cancel the card as I am not interested anymore. I've been trying to phone the ***number as from Friday aternoon from 15:50 uptill this morning on several occations to stop the delivery and cancel the mobile card because I dont want it. I've been holding on for 30- 40 min each time with no response only that high call volumes are experienced. I phoned again this morning at 8 o' clock and again....holding for 15min with the same message...experience high call volumes and I must hold. Getting real furstrated with this message because you just cant ge hold of anybody. I received a message from RAM couriers this morning that the parcel is on it's way. I will return the parcel because I am not interested anymore please!!! Please cancel the Mr Price Mobill services.</p>

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Replies (1)
MRPMobile
MRPMobile's reply06 Dec 2016, 16:35
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Warm Regards,

mrpmobile