poor service

I have to upgrate my cell phone. to contact the business is very difficult. after a visit to Mr Price clothing shop, an agent assisted me. The agent in the shop contact a person at mr price mobile. . He gave me the phone and I spoke to the gentleman. He promised that an agent will contact me. After two days I went back to Mr Price and after explaning and a lot of complications another agent assited me and I spoke to the genteman again at mr Price Mobile. That was last week Wednesday. Up to now, no call from Mr Price mobile