POOR MISLEADING COMPANY AND CONSULTANTS

I have had enough of this worthless misleading company. You guys should close down or provide good service as well as train your staff on how to do things the proper way and provide good service. I called in early January to change my account number as my bank account was upgraded and also to cancel VAS which I did not agree to when I initially took the contract which I was \OFFERED\". I was told by an unfriendly consultant that the debit orders were already sent to the bank - So I asked if I could do an EFT as the old account was closed because I did not want the account to go into arrears. She provided me with the details and reference number and I did an EFT 4 Days before the due date (MRP Mobile banks with ABSA and so do I) so the transfer would have reflected immediately, she also informed me that VAS was cancelled which I requested to be cancelled for the 2nd time. On the 1st of February I get an sms saying that the amount owed + VAS was debited? How can this be debited if the debit order instructions was already sent to the bank after I changed my bank details? and VAS was charged again after I cancelled!!! I want a refund. I am putting this all over the Internet. "