BT
Banyana T

1 reviews | Active since Nov 2016

07 Nov 2016, 12:40

Poor Customer Service Mrpmobile

<p>Its been 2 weeks that i requested mrpmobile to send me the invoice of the R182,50 debited on my account. If they cant prove that i overused the data, then its simply means they are *****ing money out of their customers.</p> <p>Eversince i took the contract i get debited, the R99 which is the initial agreed amount on the contract, but never once have i recieved an invoice or statement. </p>

0
Replies (2)
MRPMobile
MRPMobile's reply07 Nov 2016, 16:27
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

BT
Banyana T's update09 Nov 2016, 07:57
Reviewer Update

As per my previous review, i have received the invoices but its just stated a description of "DATA" I need a breakdown of which internet sites were visited and what time because I hardly ever use my tablet simply because the mrp network( cell c) is very very poor, and i always struggle to connect with it.

I tried to call MRP mobile, and was on hold for 20 minutes without getting any help.