POOR CUSTOMER SERVICE

Mr Price Mobile N1 City Mall very bad service I have put in a claim for my ****** phone I still don't have a phone its been a wild Goose chase truing to get my claim sorted, I had to buy another phone(unplanned) but I have insurance, their processes are so inefficient in this day and age the word innovation does not exist customer service is non existence I had to personally follow up until I got tired the Arear Manager is also useless none of the staff know what is going on at this rate I'm not even sure I will ever get my phone I'm so defeated I'm tired of fighting because they just give you a scripted response its like they are robots all I can say if you take insurance with Mr Price Mobile take it at your own risk at the time of need they will let you down and will not treat your issue with urgency they will tell you about their 200 steps of their processes that don't even make sense and their systems that don't work there is no Customer Value at all.