poor customer service

<p>Ref. No: ********** - Jonèl</p> <p> </p> <p>On the 26 01 17 @ 8h20 I phoned to follow up on my cancellation which was done on the 25 10 16,I followed up on 02 11 16 @ 15h25, because no credit note was on mynsheet street statement as I was told the cancellation will reflect and credited on my statement.</p> <p>I was informed that there was a note on the system but Jonèl send another email/message to Thambile to follow up on my query. Jonèl said she will phone me and send me an email with feedback..??????!!!!</p> <p> </p> <p>Today is the 22 02 17 no feedback from MRP Mobile per phone nor email. I just received my invoice statement and no credit was done from MRP Mobile</p> <p> </p> <p> </p>