ML
Marthinus L

1 reviews | Active since Nov 2019

26 Nov 2019, 08:16

Please help with my unwanted contract with MRPMOBILE

To whom it may concern,

Please receive my notification of cancelation of my Mrp mobile account: ID nr *********

Note that I have tried multiple times to get in contact with Mrp mobile help centre, but when I eventually get thru they refer me to another department, where you have to hold on the line for more than 15min and still no answer from the next available consultant. Another problem is that I never agreed to a month to month contract with Mrp mobile NOT THAT I KNOW OFF!!!. My contract was already finished at the month of June.

Please confirm receiving and confirm that all is in order. Please also note that the debit order set every month has been cancelled with my bank, please amend your records to read the same. The amount of R260 will be payed to the information given.

After doing all this and speaking to a consultant that promised me that this contract is now closed,but Still they debit money from my account. I did reverse 2 months of payment then they threatened me with the credit bureau . Then they deducted the outstanding amount to settle the account but still I am paying.

0
Replies (1)
MRPMobile
MRPMobile's reply26 Nov 2019, 10:37
Official
Good Day,

Thank you for taking the time to bring this matter to our attention. 

We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. 

We will get back to you as soon as possible. Warm Regards,Mrpmobile